Shipping

We ship everyday, Monday thru Friday. Usually depending when you order, we normally ship the following  or same day after the customer has ordered. Keep in mind, that we do backorders or out of stock items, and we notify customers right away to let them know status. The average time of shipping is within 48hrs to process the order until the product is shipped out unless if the item is out of stock. Shipping normally takes about 5-14 business days. Any item that requires to go through a freight trucking company will take an average of 14 business days. If the customer orders on a Saturday or Sunday, the product will be shipped the following Monday. We can also do special shipping if customer requests to have faster shipping, but however there will be an extra fee to cover the shipping costs. We use UPS, USPS, and company freight trucks for bigger shipments, such as body kits. Upon request and if applicable, we can offer FedEx and DHL as well, but the customer will need to notify us first. If by any chance you are located in the Southern California are or willing to pick up the part yourself to save shipping fees, just contact us and we can work something out. We will not ship to a P.O. Box, APO, or FPO unless it is being shipped by USPS.   Shipping prices depend on the location and shipping times when to have it delivered to the certain destination. If shipped to a residential location, shipping prices will vary if not shipped to a business location. Any items that include shipping, it is strictly ups ground or usps priority. There is other options available but the customer will pay for the shipping costs. If for any reason, there is more than one product purchased, the shipping price will vary, so be sure to include a note to correct the price of the shipping, therefore shipping prices will be less costly. Please understand that any item that is returned, whether from a wrong address, delay pick-up, or for any other reason, the money will be credited back to you, minus the shipping cost, the return and a restocking fee of 28%, otherwise the customer will be notified of the situation before any matter is taken care of.

Damaged Product

We insure product safety, therefore we make sure the item is packaged correctly and safe from any breakage or damage. Please be advised, certain items are non-refundable. These items include JDM(Japanese Domestic Market) products, which are sold as-is and Body Kits (bumpers, side skirts, hoods). Please inspect products for agreeing or signing anything when receiving. This will cause less stress upon both the customer and to the seller giving conflicts if there happens to be item damage. If for any reason there appears to be item damage on any items and was inspected before signing anything, contact us right away to resolve this matter. For body kit/hood disclaimer information you can click here: Body Kit/Hood Disclaimer.

Refunds

All merchandise of istoreparts.com is sold as is. if your item was damage, shipped a wrong item, or was missing an item, istoreparts.com will handle the matter properly. If however you are to return your product you have purchased, the customer agrees to pay all return shipping costs, including a 28% restocking fee, within a matter of 14 days after the customer has received the item. If a customer wishes to make an exchange or refund, the customer agrees to cover all shipping costs regardless what type of shipping method is chosen. On special order items, such as custom made products or JDM item, there are no refunds whatsoever. If however there is a defect or damage, notify UPS and istoreparts.com immediately. Upon refund to the customer, the payment will be credited by our company check or instantly through their original paid credit card. The processing duration will normally take anywhere from approximately 5-10 business days, and the customer will be informed about the time period it will take to complete the refund.